38 Trung Kinh Street, Cau Giay District, Hanoi, Vietnam

Email: sale@1001craftvillages.com

Tel: +84 986 695 815

Frequently Asked Questions

Please read our FAQ before sending us a message.

1. What is your sample policy and sample lead time?
We are willing to provide samples free (up to 5 styles or $25) for serious new customers. This sample fee will be charged at first, then subtracted to invoice of main order. Customers will pay for sea or air freight by providing us their account numbers for shipping out samples.
Sample lead time: Design and send sample photo: only about 1-2 days (we will send you real photo via email, skype,etc). Sample delivery: Depending on materials and styles, sampling time will be from 7-10 days
2. What is the definition of 'Handicrafts' to Buyers and its customers?

Handicrafts are products that are produced by hand. Each piece is individualized and unique as to each products basic concept. The charm and accent of each individual weaver, designer, or hand-making individual comes into play to create a masterpiece. This has always been and will be the philosophy of 1001 Crafts Villages.

3. What are the terms of payment Buyers should expect from 1001 Crafts Villages ?

For order less then $2000, customer must paid full payment in advance.

For orders from $2000 to $10,000, a required remittance fee of 50% of the total value of the shipment, must be submitted prior to initializing all order(s). Prior to finalizing each order, notification would be made to each buyer of balance due, prior to each shipment. This is normally accomplished seven (7) days after the shipping date.

For orders in excess of twenty (20) thousand dollars, USD, a Letter of Credit must be initiated by the issuing bank to our receiving bank. Please contact us for issuance of all bank details to process all orders.

4. What is your shipping port and shipping terms?

We normally provide our customers FOB price in USD. Door-to-Door (Ship to your shop’s address) or CIF price can be provided at customer’s request. Shipping port is Hai Phong, which is 4 hours from our factory

5. Do I receive an invoice for my order?

Yes of course. Every order has a particular invoice. We will send you invoice after we finalize your orders.

Send us an email