38 Trung Kinh Street, Cau Giay District, Hanoi, Vietnam
Tel: +84 986 695 815
Frequently Asked Questions
Please read our FAQ before sending us a message.
Handicrafts are products that are produced by hand. Each piece is individualized and unique as to each products basic concept. The charm and accent of each individual weaver, designer, or hand-making individual comes into play to create a masterpiece. This has always been and will be the philosophy of 1001 Crafts Villages.
For order less then $2000, customer must paid full payment in advance.
For orders from $2000 to $10,000, a required remittance fee of 50% of the total value of the shipment, must be submitted prior to initializing all order(s). Prior to finalizing each order, notification would be made to each buyer of balance due, prior to each shipment. This is normally accomplished seven (7) days after the shipping date.
For orders in excess of twenty (20) thousand dollars, USD, a Letter of Credit must be initiated by the issuing bank to our receiving bank. Please contact us for issuance of all bank details to process all orders.
We normally provide our customers FOB price in USD. Door-to-Door (Ship to your shop’s address) or CIF price can be provided at customer’s request. Shipping port is Hai Phong, which is 4 hours from our factory
Yes of course. Every order has a particular invoice. We will send you invoice after we finalize your orders.